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Stephanie Delgado

Education Manager, Hayes Software Systems


Product Release Webcast

GetHelp 4.4 Product Release

The team at Hayes Software Systems is hard at work optimizing how GetHelp works for you! Want to learn more about the newest GetHelp update? Join our webcast to discuss how this can benefit your district.

July 9th 2pm CST Microsoft Teams Meeting

This session will be recorded and posted to the Hayes Software Systems' Support Center, just in case you can’t attend.

Contact with any questions you may have!

Release Features:

  • End of Case Surveys - Follow up ticket resolutions with feedback surveys to track user satisfaction
  • New Ticket Template Options - Set the default priority and auto-assignments for templates 
  • Ticket Routing - Create rule conditions using custom fields to route tickets 
  • View Presets - Create filter and column sets on ticket grids to save and recall for later
  • Searching - Search for tickets by description, comments, private notes, and attachments
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