This session will be recorded and posted to the Hayes Software Systems' Support Center, just in case you can’t attend.
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- End of Case Surveys - Follow up ticket resolutions with feedback surveys to track user satisfaction
- New Ticket Template Options - Set the default priority and auto-assignments for templates
- Ticket Routing - Create rule conditions using custom fields to route tickets
- View Presets - Create filter and column sets on ticket grids to save and recall for later
- Searching - Search for tickets by description, comments, private notes, and attachments